Refund policy

Last updated: July 3, 2026

Thank you for shopping with emartable.shop. We want you to be satisfied with every purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The product is damaged upon delivery.
You received the wrong product.
The product has a manufacturing defect.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, invoices, and accessories are included.

2. Non-Returnable Items

Returns will not be accepted for:

Products that have been worn, washed, altered, or damaged after delivery.
Items without original tags or packaging.
Products showing signs of use.
Products purchased during clearance, final sale, or special promotional events (unless damaged or incorrect).
Gift cards or digital products, if applicable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

Order number
Product photos
Images of the shipping package
A brief description of the issue

Our team will review your request and provide further instructions.

4. Return Process

To initiate a return:

Email us at emartable@outlook.com.
Mention your order number and reason for the return.
Attach clear photos if the item is damaged or incorrect.
Wait for return authorization before shipping the item.

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to our error (wrong item, damaged product, or manufacturing defect), we will arrange the return or reimburse the reasonable return shipping cost.
If the return is for any other eligible reason, the customer is responsible for return shipping charges.

We recommend using a trackable shipping service.

6. Inspection

Once the returned item is received, it will be inspected.

If approved, your refund or replacement will be processed.

If the product does not meet our return conditions, the return may be declined and the item may be shipped back to you.

7. Refunds

Once your return is approved:

Refunds are processed to the original payment method.
Processing usually takes 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.

8. Replacement

Eligible products may be replaced instead of refunded if:

The item is damaged.
The wrong product was delivered.
There is a verified manufacturing defect.
The requested replacement is available in stock.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.

10. Refused Deliveries

If an order is refused or remains undelivered due to an incorrect address provided by the customer or repeated failed delivery attempts, return shipping and handling charges may be deducted from any eligible refund.

11. Exchanges

We currently offer exchanges only for damaged, defective, or incorrectly delivered products. For size or color changes, please contact our support team to check availability.