Shipping policy

Effective Date: July 12, 2026

Welcome to emartable.shop, operated by PANARA ENTERPRISE. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order on emartable.shop, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing Time

Orders are processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays and public holidays will be processed on the next working day.
During sales events, festivals, or high-demand periods, processing time may take longer than usual.

2. Shipping Coverage

We currently provide shipping services across India.

If we are unable to deliver to your location due to courier limitations or other reasons, we will inform you and provide an appropriate resolution.

3. Estimated Delivery Time

Estimated delivery timelines are:

Major Cities: 3–7 business days
Other Cities and Towns: 5–10 business days
Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to:

Courier partner delays
Weather conditions
Public holidays
Festivals
Transportation issues
Government restrictions
Other circumstances beyond our control

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing payment.
Free shipping offers, if available, will be subject to the terms and conditions mentioned on our website.
Additional charges may apply for special delivery requirements.

5. Order Tracking

Once your order has been shipped, we will share tracking details through available communication channels such as:

Email
SMS
Other order notification services

You can use the tracking information to monitor your shipment status.

6. Delivery Address Information

Customers are responsible for providing correct and complete delivery details, including:

Full name
Complete address
PIN code
Valid mobile number

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If the delivery fails due to customer unavailability, incorrect address, or refusal to accept the package, additional charges may apply for re-shipping.

8. Damaged, Incorrect, or Missing Products

If you receive:

A damaged product
A wrong product
A missing item
A tampered package

please contact us within 48 hours of delivery.

Please provide:

Order number
Images/videos of the package
Images/videos of the product
Details of the issue

After verification, we will provide a suitable solution according to our Return & Refund Policy.

9. Delayed Shipments

While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control.

We will assist customers with tracking and resolving delivery-related concerns, but we are not responsible for delays caused by third-party courier services or unavoidable circumstances.