Shipping policy

Last Updated: July 3, 2026

Thank you for shopping with emartable.shop. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping Coverage

We currently ship across India.

If international shipping becomes available, the eligible destinations will be displayed during checkout.

3. Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email or SMS containing your tracking details, where available.

You can use the provided tracking information to monitor your shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed because:

the shipping address is incorrect,
the recipient is unavailable, or
delivery is repeatedly unsuccessful,

the package may be returned to us. Additional shipping charges may apply for re-shipment.

7. Address Accuracy

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Include your order number and a description of the issue.

We will review your request and assist you in accordance with our Return & Refund Policy.

9. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier service delays
Government restrictions

We appreciate your patience in such situations.

10. Lost Shipments

If your shipment appears to be lost in transit, please contact us. We will coordinate with the courier partner to investigate and provide an appropriate resolution based on the outcome of the investigation.